FAQ

What is the delivery time for my order?

When you place an order with Grace Harper Savannah, delivery times may differ slightly from what you’re used to. Our pieces are shipped directly from our trusted suppliers, which allows us to reduce storage and logistics costs and offer thoughtfully priced collections.

The average delivery time is 5–12 business days, excluding weekends and public holidays.
You’ll receive tracking information as soon as your order is on its way.

What if I haven’t received my order yet?

During periods of high demand, shipments may occasionally experience slight delays. We truly appreciate your patience.

If your order has passed the estimated delivery timeframe and has not arrived, please contact us at:
📧 support@graceharpersavannah.com

We’ll be happy to look into this for you right away.

How can I return or exchange an item?

If you’d like to return or exchange an item, please contact our customer care team at:
📧 support@graceharpersavannah.com

Kindly include:

  • Your full name

  • Your order number (e.g. #0000, found in your confirmation email)

  • The reason for the return or exchange

We’ll provide you with return instructions and confirm the next steps.

Who covers the return shipping costs?

Return shipping costs are the responsibility of the customer and may vary depending on the carrier you choose. We recommend checking rates directly with your preferred shipping provider.

What are the return conditions?

You may request a return within 14 days of receiving your order, provided that:

  • The return request is made within the allowed timeframe

  • The item is returned in its original packaging with all tags attached

  • The item has not been worn, washed, or used

Items that do not meet these conditions may not be eligible for return.

Which payment methods do you accept?

We accept the following secure payment methods:

💳 Credit & Debit Cards (Visa, Mastercard, American Express, Google Pay, Apple Pay)

All payments are processed through secure and trusted systems. Your payment information is fully protected.

I didn’t receive my order confirmation email. What should I do?

While this is uncommon, it can occasionally happen. Please email us with your full name and email address at:
📧 support@graceharpersavannah.com

We’ll be happy to assist you promptly.

Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible at:
📧 support@graceharpersavannah.com

Include your full name, order number (e.g. #0000), and—if possible—the reason for cancellation.
Please note that once an order has been processed or shipped, cancellation may no longer be possible.